FAQs

WHAT CURRENCY ARE ALL THE ITEMS IN?

All items are in Australian Dollars.

HOW QUICKLY CAN I GET MY ORDER?

Due to the customisation involved in creating your beautiful garment,  it will take 2 weeks from date of order to mailing this out to you. 

SIZING

HOW LONG DOES DELIVERY TAKE?

In Australia your order will be delivered via Australia Post and deliveries to a metropolitan address are normally 1-4 days plus 2 weeks , please allow up to a week for deliveries to regional areas.

SHIPPING

POSTAGE AND HANDLING CHARGES

Country                               Orders Under $150                           Orders Over $150

Australia                               AUD $9.95 flat rate                            Free

 

Country                               Orders Under $250                            Orders Over $250

International                         AUD $15.00 flat rate                           Free

To qualify for free shipping in Australia the order price must be $150 AFTER discounts have been applied and $250 AFTER discounts have been applied.We will not take responsibility for orders left unattended.

HOW LONG WILL IT TAKE FOR MY EXCHANGE TO BE PROCESSED?

We will keep you updated on the process however once the returns are received, your return will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

HOW DO I RETURN GOODS?
We have an easy exchange/refunds policy. To obtain an exchange or refund items must be returned within 14 days with proof of purchase.

Refunds are offered on full priced items placed online within 14 days of payment, given the tax invoice can be produced. Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. Iraja is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.

If a garment(s) is deemed to have a manufacturing fault, a replacement, repair, gift card or refund will be issued.

Items purchased on sale (permanently marked down items on sale) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

NOTE:

1. Customers will be responsible for the return shipping and handling charge.

2. If the product is deemed faulty after review we will then credit the cost of postage back to you.

3. You need to send the original or a copy of receipt with your order.

For faulty or damaged goods, please include a copy of your postage receipt and contact Iraja as soon as possible. We will assess the garment and this is deemed to have a manufacturing fault, we will happily organise a repair, replace or refund at our discretion following the conditions above have been met. Personal wear and tear is not considered a manufacturing fault, and generally manufacturing faults will be apparent within the first couple of wears.

GARMENT CARE

WASHING: Hand or Gentle machine wash in cold water.                                                

IRONING: Do not Iron                                                                                                       

DRYING: Do not tumble dry, squeeze of excess water, hang to dry in shade and avoid rough surfaces.

DRY CLEAN: Do not dry clean

BLEACHING: Do not use Chlorine based bleach or harsh detergents.